AI Product Listing Studio: help and support
Create your first listing
- Open the installed app from Apps in your Shopify admin.
- Upload clear JPEG, PNG or WEBP photos, up to 20 MB and 4096 × 4096 pixels each. Export HEIC photos to JPEG first.
- Add a product title and any confirmed specifications. Multiple useful angles help preserve the product's identity.
- Authorize sending the selected photos and details to OpenAI, then start generation. A listing credit is reserved before provider work.
- Review the generated content and Shopify draft. Check product shape, markings and application accuracy. Publishing is your decision unless you explicitly authorize direct launch and supply price, quantity and location.
Credits and billing
There is no trial period. Use Plans in the app to manage your Shopify subscription, and Credits for extra packs when available. Shopify displays the price for your approval. Do not approve a charge you do not recognize.
Read the complete subscription, credit, extra-pack and expiry policy.
If generation fails
A verified technical failure before a Shopify write restores the reserved credit. If the job needs reconciliation after a partial Shopify operation, do not create a replacement or retry blindly: existing work and the reservation are retained to prevent duplicates. Contact support with the listing/job ID and approximate time.
Contact the operator
The operator contact must be configured before public launch. Use the Shopify app listing's developer contact when available.